Terms and Conditions

Effective Date: January 2025

Welcome to Mitchell Family Acupuncture / Kaneko Jones Acupuncture PC ("we," "our," or "us"). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Our Services

At Mitchell Family Acupuncture / Kaneko Jones Acupuncture PC in Berkeley, we integrate the power of acupuncture, herbal medicine, nutrition, and energetic practices to bring balance to your body. Our approach helps your body heal naturally and prevents further illness. Traditional Chinese Medicine (TCM) is recognized globally as a safe, effective, and comprehensive medical system.

We offer the following services:

  • Acupuncture

  • Herbal Medicine

  • Nutritional Advice

  • Energetic Practices

Other therapies that may be included as part of your treatment are:

  • Gua Sha (spooning technique on the surface of the skin)

  • Cupping

  • Moxibustion Therapy

  • Meridian Massage

  • Abdominal Massage

  • Nutritional Advice

In addition to these, we also offer:

  • Prenatal Massage

  • Mayan Abdominal Massage

  • General Bodywork for relaxation and healing

2. Booking and Appointments

Appointments can be booked online, by phone, or in person. By booking an appointment, you agree to provide accurate and up-to-date information.

  • Cancellation Policy: We require 24 hours’ notice for cancellations or changes. Failure to provide 24 hours’ notice will result in being charged the full fee for your appointment.

  • Late Arrivals: If you arrive late for an appointment, the time lost may not be made up, and the full appointment fee will apply.

3. Payment

Payment is due in full at the time services are rendered. Our office accepts:

  • Cash

  • Checks

  • All credit cards

  • HSA (Health Savings Account) cards

  • FSA (Flexible Spending Account) cards

4. Insurance

Our office does not bill insurance directly. You may call your insurance company to inquire if acupuncture services are covered under your policy. Upon request, a Superbill will be provided. A Superbill is a receipt that you may submit directly to your insurance company to seek reimbursement for payments made. Please let us know when you arrive for your appointment if you would like a Superbill that day.

5. Confidentiality

Your patient records and patient information will be kept confidential and shared only when necessary to provide care and services, by your authorization, or when required or permitted by law. Our office is HIPAA compliant. For questions regarding privacy policies, please call 510.558.0117.

6. Mobile Opt-In and Messaging

By opting into SMS or other mobile communications, you consent to receive appointment reminders, updates, and other relevant business messages.

  • Message and Data Rates May Apply: Standard rates may apply depending on your carrier’s plan.

  • Opt-Out Instructions: You can stop receiving SMS messages at any time by replying STOP or UNSUBSCRIBE.

7. Limitation of Liability

To the maximum extent permitted by law, Mitchell Family Acupuncture shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or business interruptions, arising from your use of our website or services.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, images, logos, and software, is owned by Mitchell Family Acupuncture and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of California. Any disputes arising under these terms shall be resolved in the appropriate courts located in [County], California.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Mitchell Family Acupuncture / Kaneko Jones Acupuncture PC
Website:  https://mitchellfamilyacupuncture.com/
Email: mitchellfamilyacupuncture@gmail.com
Phone:  510-558-0117